The data is in and it is undeniable. You cannot run a business for decades, you cannot expect longevity, on a whim. Longevity demands a multipronged approach, and it is one RMS Roller Grinder aspires to. One of the primary qualities of companies that last and last for generations, with branding handed down from fathers to sons, mothers to daughters, and everything in between, is a commitment to a quality product and quality service. After two years of shutdowns and viruses, fear and divisiveness, arguments and communication breakdowns, RMS is ready to venture out into the real world with real people and get back to business. Because the truth is, so much of the bad stuff we have seen around us is a product of the internet and the media. We know, and we know you know, that the real people on the ground, out here everyday running businesses and working their tails off, are good people just looking to live good lives. Let’s get back to business.
Longevity Means Showing Up
Facetime was a real thing long before Apple invented Facetime. Face time, showing up to see people, shaking hands, sharing ideas face to face, has been a critical part of the RMS brand, and it is an enormous part of the businesses so many of our partners run. It is, in truth, what keeps us in business. Longevity for most businesses in our industry means showing up. It can be beyond difficult to build a reputation when your client cannot see your face.
For our ag feed store owners, the client has to show up to pick up the product most of the time. For our brewers and distillers, the company is alive because the customer walks through the door. For our farmers, you buy and sell much of your product in person. Each of our business partners employs people who must show up. Face time, looking someone in the eyes, connecting on a personal level, is a much more important part of business than many people realize. Those personal connections are what make for a lasting relationship. They are the key to longevity.
Longevity Means Adapting
RMS has adapted to the changing environment for more than a decade now, and we have continued to do so through the pandemic and all of its consequences. We have changed the way we work with our customers in order to meet their needs, continuing to show up when and where we can, and taking alternative approaches to in person meetings whenever the demand calls for it.
We at RMS are now prepared to adapt once more, and for many Americans, that means getting back to normal. As the holidays approach, people will be spending time with their families, exchanging gifts and laughing over turkey and pie. And we are thrilled to be part of your holidays in whatever way we can, keeping your businesses running with top quality machines and servicing those machines when the need arises. We continue to adapt to the expectations of our customers, and so many of our customers are calling for the world to reopen. We are listening. And we agree.
Growth in Community
What has kept us alive has been our loyal customers. We have continued to thrive because of you, and we plan to keep your businesses well supplied and serviced through whatever comes next. RMS has built relationships with members of our communities across industries and across the country, because we listen to our customers. Longevity means staying in touch with our people, and you are our people.
From one business to another, we are in this together, and it is high time we get back to what matters, serving the needs of our customers, together. Our engineers are fired up and ready to remain on the cutting edge of innovation for your equipment. Our technicians are ready to hit the road and service and repair your machinery should it malfunction for any reason. And our sales team is eager to talk turkey with you, not just the kind that sits on the table at Thanksgiving, but the nitty gritty details of how we can best supply your business with the equipment you need.
Let’s get back to business.
Contact RMS today and let us know how we can help you get a head start on the coming new year, one we are sure will keep business booming.