We are looking for a LEADER who understands that culture and accountability are not opposites. They work together. This is a hands-on leadership role focused on building structure, strengthening accountability, developing a high-performing service team, and ensuring our customers experience the very best of RMS.

What You Will Be Responsible For

Leading the Service Team

• You will provide day-to-day leadership for 10-15 individuals in our Service Department , both in-house and in the field.
• Coordinate schedules and resources, ensuring team members have the tools and materials they need.
• Reinforce expectations around quality and professionalism and address challenges constructively.
• Helping team members grow in skill and confidence.

Owning Safety & Compliance

• Safety at RMS is foundational. You will ensure proper documentation and follow-up when incidents occur, oversee equipment readiness and vehicle compliance.
• Reinforce safety habits in both the shop and field and maintain strong organization and housekeeping standards.

Protecting the Customer Experience

• Help maintain strong customer relationships by ensuring service work is thorough and professional and documentation is accurate.
• Assure issues are addressed promptly, and feedback is used to drive improvement.

Bringing Operational Discipline

• Plan labor and resources responsibly, coordinate with vendors and millwright partners, and anticipate potential delays.
• Maintain oversight of tools, equipment, and departmental spending.

Developing a Strong Team Culture

• Hold regular one-on-one conversations, provide honest and respectful feedback, recognize strong performance, address gaps early, and reinforce how each role contributes to RMS True North.
• Partner with the Plant Manager to identify talent needs and participate in candidate evaluation and hiring decisions.

The Leader Who Thrives in This Role

• You are comfortable making decisions, holding standards without becoming harsh, communicating clearly, staying organized, understanding both people and operations, taking ownership, and believing culture is built through consistency.
• You are a mechanically fluent, people-centered operations leader who values discipline, ownership, and long-term team development.

Travel

• Staying connected to field work ensures leadership stays practical and informed. National travel of 10-15% will be required with occasional overnights to visit customers and vendors.

Background That Supports Success

• Valid driver’s license required.
• 2-4 years of leadership experience in service, operations, or a technical environment required.
• Mechanical or field service exposure.
• Experience coordinating teams and resources.
• Strong communication and organizational skills.

Why RMS?

• We offer very competitive pay of: $36-$44/hour depending on experience
• Flexible scheduling and family-oriented culture.
• Generous PTO – 3 weeks in your first year, up to 5 weeks after 5 years.
• Amazing benefits – Healthcare, dental, vision, performance incentives, 401K match up to 5%, and MORE!
• We believe in developing our people. If you show initiative and deliver results, there is room to grow here.

If you are ready to LEAD a team, PROTECT the standard and STRENGTHEN the experience, we would love to connect. Apply TODAY!

EOE

Compensation
$36 – $44 per hour

If you enjoy hands-on work, solving real-world problems, and seeing your work directly impact customers, this is not your typical lab role.

At RMS Roller-Grinder, our Test Lab is more than a workspace. It is where customer challenges turn into real solutions. As we grow, we are looking for an Applications & Testing Specialist who can take ownership, thrive on independence, and take pride in running a clean, high-performing operation.

What You Will Do

You will be the go-to expert running our Test Lab, owning everything from equipment performance to customer testing insights.

Keep the Lab Running at Its Best

• Maintain a clean, organized, customer-ready lab environment.
• Perform maintenance, repairs, calibrations, and component changeouts on roller mills and lab equipment.
• Manage inventory of supplies, tools, and spare parts.

Turn Materials into Meaningful Insights

• Run test grinds and application tests on a wide variety of materials.
• Conduct sampling and quality verification testing.
• Measure roll corrugations and monitor wear trends to recommend service needs.

Own the Testing Process

• Manage and prioritize the testing schedule to meet customer timelines.
• Accurately document and organize all test data.
• Analyze how materials perform and determine optimal machine settings.
• Deliver clear, actionable test reports with recommendations and operating parameters.

Support Customers & Internal Teams

• Partner with sales and engineering to provide technical insights.
• Contribute to customer conversations with real data and practical recommendations.

What Success Looks Like

This role is all about ownership and impact!

In Your First 3 Months

• You are fully trained and confidently operating lab equipment.
• The lab is consistently clean, organized, and professional.
• You are building a rhythm managing testing workflows.

By 6 Months

• You are independently managing the testing schedule.
• Your reports are clear, consistent, and trusted by the team.
• Data is organized and easy to access.

By 12 Months

• The lab runs efficiently with minimal oversight.
• Your work directly supports customer decisions and sales efforts.
• Testing turnaround is fast, reliable, and high quality.

What We are Looking For

• A self-starter who takes full ownership of their work.
• Strong mechanical aptitude and comfort working with equipment.
• Detail-oriented with solid data tracking and organization skills.
• Ability to manage multiple priorities and deadlines.
• Someone who takes pride in creating a clean, professional workspace.

Why This Role Stands Out

• You will run your own operation, not just follow a checklist.
• Your work directly impacts customers and real-world performance.
• You will blend hands-on mechanical work with analytical problem-solving.
• Every day brings something different including new materials, new challenges, new solutions, and MORE!

What We Will Provide

• Competitive Compensation:
• Enjoy a competitive wage of $24.00 – $28.00 depending on experience. PLUS, benefits such as healthcare, dental, vision and MORE!
• Dynamic Work Environment:
  • Be part of a collaborative and energetic team that values innovation and continuous improvement.
• Family-Oriented Culture with Flexible Schedules:
  • Embrace a workplace that understands you are not just an employee. You are a Team Member with family commitments. Enjoy the flexibility to manage your schedule.
• Generous PTO:
  • RMS believes in a work-life balance, starting with 3 weeks of PTO in your first year, growing to 5 weeks PTO after 5 years.
• Career Growth Opportunities:
  • We invest in your skill & professional development, providing opportunities for career advancement within the organization.

If you are the type of person who likes figuring things out, keeping things running smoothly, and taking ownership of your environment, you will fit right in here. Apply today!

EOE

Compensation
$24 – $28 per hour