At RMS Roller Grinder, we pride ourselves, above all else, on our ability to form and sustain partnerships. It is fascinating that in this day and age of progress and innovation, the concept of working together seems to be lost on so many corporations. It is not mere nostalgia to say that, in America, we used to build things, and we built them to last, and that building included partnerships. We took handshakes seriously, we valued our employees, who valued their work, and we valued our clients, who stuck by us and spread the names of their favored businesses throughout the land. Now, in the age of globalism, many feel the weight of what it means to be adrift in a sea of nameless, faceless customer service. Or, should we say, the absence of customer service?
RMS – Not Like the Competition
Sure, superior products are made every day. In fact, you can get decent quality for a low price, especially if your product is outsourced and imported from another country, where wages are low and working conditions are less than desirable. This is not a knock against companies who outsource. For many, they feel it is the only way to do business, to stay in business, or to turn a profit. Nor is it a knock on the customers who buy those products. Many are trying desperately to stretch a paycheck, to put food on the table, and to get their kids new shoes for the school year. This post is not one of negativity, criticism, or slander. We know nothing changes by merely pointing out the dark side of change. What we hope to do, instead, is differentiate.
At RMS Roller Grinder, we do things a bit differently. We design, build, and maintain our machines here in the United States, using as many American made products as possible, and drawing on American labor, paying fair wages and supporting the long term growth of our employees. By focusing in this way on American materials and labor,, we are partnering with our employees, building relationships that extend to the superior quality of our product. Why?
Well, as numerous studies reflect, satisfied employees contribute to a better functioning company on all levels, across the board. And we at RMS are not the only company that has recognized that reality. Here’s just one site with a list of one hundred companies that make their products in the USA.
Partnerships that Extend Out
The greatest byproduct of making our machines here and building partnerships with our employees, is that the partnership extends out to our clients. Those partnerships foster long term growth for us all. It means our machines are serviced by American workers, working closely with our clients to ensure the RMS experience is a good one. Our employees are the face of our company, especially our design team, our sales team, and our service techs, the ones building, selling, and serving our machines. These partners are on the front lines every day, to make sure our clients get more than their hard earned dollars’ worth.
The Cycle of Good Business
The cycle of good business practice begins and ends with partnerships, and we repeat that healthy cycle by keeping those partnerships a top priority. We may not have a unique product (you can get a roller grinder machine similar to ours from another company), and we may not have the cheapest deals (because we pay American wages, we must charge American rates), but we have no doubt we build products that last and relationships that endure. And that is not something many companies can honestly say.
If you’re looking for a new roller grinder machine or equipment for brewing or distilling, check out our website today, or give us a call for a discovery session. We look forward to partnering with you.