RMS Roller Grinder has been proud to be part of the roller grinder industry for many years now, serving our partners in Ag Feed and Beyond with top quality machinery and customer service. Recently, we have found that in the digital age, top quality machinery is the expectation of our customers who truly care about the products they put onto the market, but with service this expectation seems to fall short. RMS hopes to change that, to raise those expectations, not just for us, but for everyone.
When we began, we were a simple company that met a simple straightforward need in the market: precision rolling and grinding, particle reduction, for agricultural feed. Situated fairly firmly in the midwest, we were in touch with our farmers, our feed producers, and the stores that sold to them.
Against the Grain
We made it our purpose to go against the grain (no pun intended), to recruit and hire the best design engineers in the business, to build a team of salesmen and service techs, and to manufacture our machines right here on US soil. We grew into a company that made so much more than machines. We made connections. We built relationships. We built trust.
What we’ve noticed in our industry as we meet more and more competitors and their customers on the ground every day, is that people have come to expect superior machinery and technology. People are willing to pay for quality,
At the same time, the expectation that you will be treated like a friend, like a member of the family, like someone whose business matters, seems to have fallen by the wayside.
To be fair, there are a few holdouts. You can’t walk into any Starbucks or Costco across this country and not be greeted warmly and helped extensively. Our small businesses, of course, the backbone of our country, are also always well above average in customer service, relying heavily on relationships to thrive in their fields and industries.
The Bigger They Are, the Meaner They Are?
But quite often, it seems the bigger a business gets, the less it concerns itself with customer service.
RMS considers this failure to serve to be a misguided one and perhaps even, to be fair, a simple oversight. As such, we want to encourage all of our friends and family to raise the bar. Expect excellent service. Demand to be treated fairly, warmly, and like you matter, by every single business you frequent. Your hard earned dollars are valuable, and every single one you spend tells a business how you feel about them.
When we say RMS is more than just machines, this is what we are talking about. We are in the business of customer service. The business of listening. The business of changing for the better. For you. We want you to know that you are important to us, and we want you to know that you should be important to any other business out there collecting your dollars.
We may be in a digital age, but we are also very quickly entering the service age. When anyone can compete on the manufacturing level, and anyone can cut or raise prices, what it really comes down to, in the end, is your satisfaction.
And you deserve to be satisfied, every time.
From RMS to you and your family, we wish for your customer satisfaction everywhere you go. We’re about much more than machines.