Little Guys. Big Moves: How RMS Can Help.

RMS Brewing Solutions is a branch of our larger corporation, RMS Roller Grinder. So while we may not be a small company, we serve many small businesses, and believe it or not, all companies were small businesses once upon a time. Even us. We happen to be one of those companies that does not forget where we came from, and who got us here. We are happy to serve our partners in brewing and distilling, and we do that through superior customer service and top quality equipment. 

Brewing and Distilling 

We are proud to support several brewers and distillers across the country, in every state, and we want to reach out to let our partners both current and future know that we’ve got all the equipment you need to make the best beer, cider, or spirit possible. We are the grain handling experts, from silos to mills grist cases, and from specialty augers to flake hoppers, and beyond. How do we support small businesses? We stand by our product so you can stand by yours. 

You see, we were once a small business trying to make a name for ourselves, and we knew we had two cards up our sleeves, the best machines we could possibly conceive of and build, and service that stood out among our competitors. We got one client to believe in us, then another, and another, and another, and along the way, we kept our word, every time, we showed up when we said we would, every time, and we delivered, every time. 

Your Product Is Your Brand

Because we know what it’s like to be the little guy, we take your development and growth from the ground up seriously. Your product is your brand is your opportunity to grow. We help you get there by supplying the best products on the market for you to rely on to make your product.  

When you have an RMS machine, you can trust it will run smoothly and consistently every time. You can also trust that our service techs will not only train you in the use of the machinery, so you can get it right every time, but they will also leap at the chance to help you should you ever encounter a problem. We service our machines regularly, and they are built to last, so you can last. 

Whether you are a small brewery with no interest in expansion or a local distillery hoping to sell to the national and international markets, it all begins with the right equipment, and we’ve got that. 

Here’s to your success. 

Just getting started in the brewing or distilling business? Contact us today for a discovery session, and let’s figure out what’s right for you. 

Ag Feed and Beyond: More than Just Machines

RMS Roller Grinder has been proud to be part of the roller grinder industry for many years now, serving our partners in Ag Feed and Beyond with top quality machinery and customer service. Recently, we have found that in the digital age, top quality machinery is the expectation of our customers who truly care about the products they put onto the market, but with service this expectation seems to fall short. RMS hopes to change that, to raise those expectations, not just for us, but for everyone.

When we began, we were a simple company that met a simple straightforward need in the market: precision rolling and grinding, particle reduction, for agricultural feed. Situated fairly firmly in the midwest, we were in touch with our farmers, our feed producers, and the stores that sold to them.

Against the Grain

We made it our purpose to go against the grain (no pun intended), to recruit and hire the best design engineers in the business, to build a team of salesmen and service techs, and to manufacture our machines right here on US soil. We grew into a company that made so much more than machines. We made connections. We built relationships. We built trust. 

What we’ve noticed in our industry as we meet more and more competitors and their customers on the ground every day, is that people have come to expect superior machinery and technology. People are willing to pay for quality, 

At the same time, the expectation that you will be treated like a friend, like a member of the family, like someone whose business matters, seems to have fallen by the wayside. 

To be fair, there are a few holdouts. You can’t walk into any Starbucks or Costco across this country and not be greeted warmly and helped extensively. Our small businesses, of course, the backbone of our country, are also always well above average in customer service, relying heavily on relationships to thrive in their fields and industries. 

The Bigger They Are, the Meaner They Are?

But quite often, it seems the bigger a business gets, the less it concerns itself with customer service. 

RMS considers this failure to serve to be a misguided one and perhaps even, to be fair, a simple oversight. As such, we want to encourage all of our friends and family to raise the bar. Expect excellent service. Demand to be treated fairly, warmly, and like you matter, by every single business you frequent. Your hard earned dollars are valuable, and every single one you spend tells a business how you feel about them. 

When we say RMS is more than just machines, this is what we are talking about. We are in the business of customer service. The business of listening. The business of changing for the better. For you. We want you to know that you are important to us, and we want you to know that you should be important to any other business out there collecting your dollars. 

Satisfaction Guaranteed

We may be in a digital age, but we are also very quickly entering the service age. When anyone can compete on the manufacturing level, and anyone can cut or raise prices, what it really comes down to, in the end, is your satisfaction. 

And you deserve to be satisfied, every time. 

From RMS to you and your family, we wish for your customer satisfaction everywhere you go. We’re about much more than machines.